There have been numerous reports of PUBG (PLAYERUNKNOWN’S BATTLEGROUNDS) being stuck on the loading screen. This issue has been so widespread that it was officially acknowledged by the company’s official Twitter and a workaround was posted.
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The reason why this error occurs is unknown but was seen to happen more frequently in systems containing AMD graphics. The reasons range from bad hardware compatibility, resolution problems, Battleye client, GeForce Experience etc. We have listed the workarounds starting with the easiest on the top and the tedious ones in the bottom. Take a look.
Solution 1: Making sure game is updated
Since this is a known issue with official acknowledgment, developers have since started to roll out updates to fix this issue. Make sure that you have the latest Windows updates installed as well as the latest version of PUBG.
If you do an update, make sure to restart your computer and check if you have a stable internet connection before proceeding.
Solution 2: Deleting GameUserSettings.ini
PUBG officially communicated a workaround for the game getting stuck in loading screen. According to tech officials, you have to delete the game user settings present on your computer. These game user settings contain all the configurations which are saved against your game such as the resolution and other local settings. Deleting it seems to solve the problem.
- Close all running applications and game. Now navigate to the following directory:
C:\Users\{UserID}\AppData\Local\TslGame\Saved\Config\WindowsNoEditor\
Here the item {UserID} corresponds to the User ID which is unique for each one of you. You can easily see the ID by navigating to the address and selecting your profile.
- Now delete the file “GameUserSettings.ini” and restart your computer.
- Open your Steam client and click Library present on the top. Here all your installed games will be listed.
- Right click on PUBG and select Properties.
- Once in the properties, browse to the Local Files tab and click on the option which says Verify Integrity of Game Files. Steam will then start verifying all the files present according to the main manifest it has. If there is any file missing/corrupted, it will download that files again and replace it accordingly.
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- Now navigate to your Settings by pressing the Settings option after clicking Steam present in the bottom left corner of the screen. Once in the Settings, open the Downloads tab present at the left side of the interface.
- Here you will see a box in which it is written “Steam Library Folders”. Click it
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- All your steam content information will be listed. Right click on it and select “Repair Library Files”.
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- Restart Steam and check if you can play PUBG without it getting stuck on the loading screen.
Solution 3: Disabling Experimental features NVIDIA GeForce Experience
GeForce is a brand of graphics processing units (GPU’s) designed and marketed by Nvidia. They consist of high-end units made to deliver performance in any machine. There is an application named GeForce Experience which helps you optimize games, take recordings, and help you update the drivers whenever necessary.
There is an option in the GeForce Experience application which enables experimental features on your computer. Experimental features are features which are not permanently implemented in the whole architecture and are there just for trial purposes.
- Open your GeForce experience application, click on the ‘gears’ icon present on top of the screen so settings can come forth.
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- Once the settings are here, uncheck the box “Enable experimental features. A GeForce Experience update may be required”. Once unchecked, save changes and exit. Restart your computer and try launching the game again.
Solution 4: Switching to SSD
Solid State Drives (SSD) are a type of storage devices which have lesser access and write time as compared to standard hard drives. These SSD’s are a rocket in loading up games, booting Windows, or extracting files for any program when needed.Image may be NSFW.
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Although modern hard drives are no less, the stuck loading screen issue seems to be solved if the game is moved to an SSD. Moved to an SSD meaning either it is installed there from scratch or moved using the methods outlined by Steam itself.
Move the game to an SSD and make sure that you have the minimum amount of RAM on your computer. An ideal number would be 16 gigs.
Solution 5: Lowering Display Resolution
If PUBG fails to get past the loading screen, it probably means there is a problem with the display resolution or there are some aspect ratios which aren’t supported. You should try to lower your Monitor’s or TV’s display resolution and try again.
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If this doesn’t work, you can try running the game in windowed mode and see if this does the trick. You can access these settings by right-clicking on the application and navigating to the compatibility tab.
Solution 6: Disabling Antivirus Software
The reason why this error might occur is that of interference from Antivirus software installed on your computer. There are several options which protect your computer by also monitoring different applications running and the kind of resources they are using.
In this solution, you have to explore yourself and see if there are any settings in your antivirus which might be providing these services. Furthermore, you should the game as an exception to prevent all of these problems from happening.
If you are unable to still fix the problem, you can disable the antivirus completely. You can check our article on How to Disable your Antivirus. Restart your computer after disabling and see if you can access the sites without any problem.
You can also try the following fixes in addition to all the solution listed above:
- Updating your Graphics drivers. The game getting stuck is also a signal that your graphics drivers are unable to load the game properly.
- Resetting your internet can also fix the problem if there is any misconfiguration. Don’t forget to check your router settings.
- Turn off BEServices from the task manager. This is known to cause problems with the game.
- Either disable your Windows firewall or add an exception it in for the application of Steam and PUBG.
- Disable all sorts of overclocking on both your CPU and GPU.
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