Fix: Windows Could not Connect to the ProfSvc Service

Users experience the error message “Windows Could not Connect to the ProvSvc Service” when they are trying to log into their computers at the login screen. This error message primarily means that Windows is unable to connect with the profile service which is responsible for logging you in into the computer.

This error message is not common and mostly only occurs when your profile is either corrupt or there are system files missing. There are no ‘quick’ workarounds around this error and if the normal techniques don’t work, we have to either perform a system restore or a clean installation.

What causes the Error message “Windows Could not Connect to the ProfSvc Service”?

Like mentioned before, this error message only surfaces if Windows is unable to connect to the profile service, hence restricting you from logging in. Here are some of the causes why this happens:

Here in this solution, we will try to get you back into your computer using the default administrator account. If this doesn’t work, we will restore your system to a previous point.

Solution 1: Enabling Built-In Administrator

Every Windows has a built-in administrator which primarily disabled on the computer. It is present to tackle problems like these. We will enable the administrator account and try making a new user profile for you. After the profile is made, you can easily transfer the data over to the profile.

1. Insert a bootable device with a copy of Windows in your system and click on Repair your computer present at the bottom left side of the screen. If you don’t have a bootable CD drive on you, you can enter the Safe Mode with a command prompt instead and perform the steps from there.

2. Once in the recovery environment, click on Troubleshoot > Advanced options > Command prompt.

3. Once in the command prompt, execute the following command:

net user administrator /active:yes

4. Restart your computer and choose to log into the administrative account instead. Now you need to create a new user profile and transfer all your existing files from the other profile using Windows Explorer. Feel free to delete the corrupt account after you are done transferring data.

Solution 2: Performing a System Restore

If you cannot enable the built-in administrator or are having problems making a new account on your computer, you can go ahead and perform a system restore. System restore rollbacks your Windows to a previous point when some major event happened (for example Windows Update installed). The restore mechanism automatically creates backups either periodically or in-time whenever you install a new update.

1. Insert a bootable media inside your PC and boot from it (you can learn how to create bootable media from our article “How to create bootable DVD or USB”. Either this or you can try entering the recovery environment directly on your computer and skip to step 3.
2. Now select “Repair your computer” which will be present when you insert the media and boot from it.
3. Now click on the options Troubleshoot > System Restore

4. Now you will be given options to select the restore point. Select it where you think your system was working fine and save changes.

Solution 3: Installing Fresh Windows

If none of the methods work above, you can move on and install a fresh copy of Windows on your computer. We have already exhausted the possibilities of gaining access to the system through restore point and by making a new administrator account.

You check out our article on how to install Windows 10 on your computer. You can easily make a Windows bootable by either Rufus or by Windows media creation tool. Do note that when

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