Fix: Samsung Galaxy Mobiles/Tab OS ‘Operating Systems’ Update Fails to Load

Newer versions of Android come with many performance upgrades and improvements. They also provide better stability and bring many bug fixes with them. However, many things can go wrong during these updates due to which the Android device might even get bricked permanently. There have been many reports where the Android Software fails to load after an update on Samsung Devices. Sometimes the Device loads into the older software while in some cases, it doesn’t even load. Most of the time, an error is returned when the device fails to load such as ‘[filename] is not correct’, Installation aborted etc.

What Prevents OS From Updating Properly on Samsung Devices?

After receiving numerous reports from multiple users we decided to investigate the issue and formed together a list of solutions which solved the issue for most of our users. Also, we looked into the reasons due to which the error is triggered and listed them as follows:

Settings: If one or more than one setting on your device has not been configured properly it might interfere with important features that are elemental during the update process.
Corrupt Software: It is also possible that important files are missing from the Update that you downloaded due to which the process was not completed. Trying to update the Android with incomplete software can result in many complications while updating or even after the updating process is completed.
Bluetooth: In some cases, it was reported that the Bluetooth function was interfering with important system functions due to which the update was not being installed properly.

NOTE: If the phone doesn’t start after the update and is stuck in a boot loop or on the logo screen you should skip to “Solution 3” of the article. However, if it does boot up but boots into the older Software and displays the message “Update Failed” then try Solution 1 and 2.

Solution 1: Turning off Bluetooth

According to our reports, sometimes the Bluetooth function might interfere with important system features due to which the process is delayed. Therefore, it is recommended to turn off the Bluetooth. For that:

Drag down the notifications panel and tap on the “Bluetooth” icon to turn it off.
Dragging down the notifications panel and tapping on the “Bluetooth” icon
If the shortcut is not displayed in the notifications panel, tap on the “Settings” icon.
Tapping on the “Settings” icon
Tap on the “Wireless & Network” settings and then on the “Bluetooth Settings“.
Tapping on the “Connections” option
Inside the Bluetooth settings, tap on the toggle to turn the option off.
Now check to see if the issue is solved.

Solution 2: Resetting Settings to Default

It is possible that a certain setting on your Android device might be preventing you from downloading the New software. Therefore, in this step, we will be resetting all the settings back to the default configurations. For that:

Drag down the notification panel and tap on the “Settings” option.
Dragging down the notification panel and tapping on the “Settings” icon
Tap on the “About Phone” or “About Tablet” at the end of the list.
Scrolling down to the bottom and clicking on the “About Device” option
Tap on the “Looking for Something Else” option on the bottom and then tap on the link to “Reset“
Tap on the “Reset Settings” option and tap on “OK” on all the prompts.
Tapping on the “Reset Settings” option
The phone will be restarted and all settings will be reset to the factory defaults.

Solution 3: Updating through Smart Switch

If the Update that was downloaded was missing important files and now the phone won’t load it properly we can try to update through the Samsung’s Smart Switch software. For that:

Grab ahold of your PC and download “Smart Switch” from here
After the download completes, execute the executable to install it on your computer.
Now turn off your mobile device, switch it into the “Landscape” position and press down the “Volume down“, “Power” and the “Home Button” and hold until the device displays the “Warning” screen with the blue background.
Button allocation on Samsung Devices
Press the “Home” button on this screen and note down the “IMEI” and the “S/N” numbers.
Press the “Home” button once again to take the phone into download mode.
Pressing the home button to take the phone into download mode
Now open the “Smart Switch” program on your computer and click on the “More” button.
Tapping on the “More” button
Tap on the “Emergency Recovery Mode” and then tap on the “Device Initialization” tab.
Tapping on the “Device Initialization” option
Write down the “Model Name” for your device and click on the “Search” button.
Tapping on the “search” button
Write down the “S/N” number that you noted down before in the “S/N” field that appears.
Click on “OK” and then again on the “OK” option in the warning prompt.
Connect your mobile with your computer through a USB cable and then click on “OK” on the computer.
The software will now automatically be downloaded and installed on your device
Note: The process might take 1 or 2 hours to complete.