With the update to Windows 10, you got a fancy set of additional features and improve aesthetics but they didn’t come without the unwanted exceptions and errors that we could have lived without. One such example is the “unexpected store exception” that forces you to restart every time it shows up.
The unexpected store exception has troubled many users after they updated from previous versions of Windows 10. It is normally accompanied by the dreaded BSOD or the blue screen of death. Most of the time this exception has been raised because of an anti-virus program. We will discuss removing the anti-virus to stop the blue screen of death from reoccurring. If you want to confirm that it’s actually the anti-virus being the guilty party, you can do that by going through your bug details. In there, you should be able to see the “raw stack” which contains the traces that have been produced by the operating system. In there, you should be able to find errors that might correspond to the drivers that are used by your anti-virus or malware-protection programs. (We will be sharing two other methods along with this so if the anti-virus removal method doesn’t work for you, don’t worry, we have still got you covered)
Method 1: Uninstall Anti Virus Program
Windows 10 has “Microsoft Defender” as a default and powerful virus protection application, so even if you remove your anti-virus, don’t worry, your PC will be guarded. To be more specific, users running McAfee reported that McAfee was the culprit.
Perform the following steps to uninstall:
Press the “Windows key + X” to pull up the pop-up menu above the start button appear.
Select “Control panel” from the list.
In the control panel, you should be able to see a section that goes by the name “Programs”. Click on it.
Here you will find a list of programs installed on your computer. From the list, go ahead and find your anti-virus software. If you have installed multiple versions of protection software then you should ideally uninstall all of them. To do so, right click on your selection and click on “Uninstall”.
You will be asked whether you really want to proceed with the uninstallation; say yes.
Follow the onscreen steps to complete the uninstallation.
Restart your computer.
Once you perform the above mentioned steps, the chances of this error to come become very low. If however you are still facing this issue, then there are two other methods that we are going to discuss so get your bug-fixing hats on and continue reading.
Method 2: Check Hard Disk Health
Some users also reported having this issue appear after they found some issues with their hard drive’s health. There were some important files that were present on a bad sector of the hard drive and that was the primary cause of the issue; some users also reported that a dying hard drive was the cause. If the above method didn’t fix the error for you, then it’s probably your hard drive that’s the guilty party. We will be running a health diagnostic test using a third-party tool to prove more. Follow these steps:
For the health diagnosis, we will be using Crystal Disk info which is a small tool that can let you know about the status of your hard drive. Download it from this link.
The downloaded file will be an executable one. Double click on it and follow the on-screen instructions to install it.
The tool should install pretty quickly. Once it does, launch it and the main window should be able to give you the status of your hard drive. On normal hard drives, it says “Good”, but if you are having some issues, it will have scarier things to say like “Bad” for example.
If the tool diagnoses your hard drive to be “bad” then that’s the cause of your problem. We recommend replacing the hard drive to solve the issue. If however you got a “Good” status report and this method too didn’t work for you, then we have one last method to recommend.
Method 3: Check Driver Issues
If you have the same issue and have a Lenovo machine, then you can follow these steps to remove the exception:
As a first step, we will be disabling the automated installation of drivers. For this, type “gpedit.msc” in the start menu search. If you don’t have the global policy editor installed then you can follow this comprehensive guide to install it first click (here)
In the left hand side of the window, you should see “Computer Configuration”. Expand that.
Expand “Administrative Templates”, then expand “System” and follow that by expanding “Device Installation”.
Click on “Device installation”.
In the window on the right hand side, you should see “Prevent installation of devices not described by other policy settings”. Double click on it.
In the window that appears, select “Enabled” and click “Ok”.
Restart your computer now.
Invoke the start menu pop-up by pressing “Windows key + X” and select “Device manager”.
Now from the device manager window, go to “Sound video and game controllers” and right click on “Conexant SmartAudio” or “IDT High Definition Audio”. Click on uninstall from the list and ensure that “Delete the driver software for the device” checkbox is checked.
Now press “Windows key + X” again and select “Programs and Features”. From the list of apps, uninstall everything that you can find related to “Conexant/IDT and Dolby”.
Reboot the computer.
Once you have rebooted, you have to download the following driver for the dolby and audio component from this link:
Audio driver (Conexant) for 64 bit Windows- Lenovo G410, G510
Install the downloaded driver and restart your machine.
Once you have reinstalled the latest driver, you should no longer face the unexpected store exception on Windows 10 again.
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